Insurance is bought because of the indemnity or compensation that is expected in case of loss or damage through misfortunes of perils such as fire, theft, accidents, or potential legal liabilities. Loss, damage, or accidents lead to loss of use and cause business interruptions and financial hardship. At AMRO, prompt, fair, and aggressive claims settlement is our ultimate measure of brokerage excellence.
Our Structured Claims Procedure
- Notice of Loss: Immediate registration of claim and dispatch of required claim documents within hours.
- Loss Adjuster Coordination: Appointing certified, independent loss adjusters and motor assessors.
- Documentation Collation: Assisting the insured in gathering police abstracts, repair estimates, and invoices.
- Underwriter Negotiation: Technical advocacy to eliminate unfair deductions and resolve disputed policy clauses.
- Speedy Payout: Ensuring discharge vouchers and indemnity payments are issued without bureaucratic delays.